Your information
Privacy Policy
Last updated: 1 October 2026
Who we are
Haven & Harmony is a home yoga and Pilates studio with guest accommodation near Canberra. This policy explains how we handle personal information collected through havenharmony.com.au, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
The only personal information this website collects is what you choose to send us: your name, email address and message through the contact form, your stay dates and details through the accommodation enquiry form, or your email address if you sign up to hear from us. Our hosting provider also keeps short-lived technical logs (such as IP addresses) for security and to keep the site running reliably.
How we use it
We use your details for one purpose: to respond to your enquiry or booking, or to send you the updates you asked for. Form submissions are delivered to our studio email and are not stored in a database on this website. We never sell personal information.
Cookies and analytics
This website does not set advertising cookies or run third-party trackers. We use our hosting platform’s privacy-friendly analytics, which counts page visits in aggregate without cookies and without identifying or tracking individual visitors across sites.
Who else sees it
Your enquiry passes through the service providers that run this website: our hosting platform and our transactional email provider, which delivers the message to us over an encrypted connection. These providers process the data only to provide those services. Beyond that, we disclose personal information only where the law requires it.
Access, correction and complaints
You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it by emailing Havenharmonyyoga@gmail.com. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).